At WPZON, we stand behind the quality of our products and offer a straightforward 30-day return policy designed to give you complete confidence when shopping with us.
30-Day Return Guarantee
You may request a return within 30 days from the date your order is delivered.
We accept returns on:
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New and unused products
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Used, opened, tested, or installed items
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Defective and non-defective products
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Items returned without any restocking fee
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Products returned without strict condition requirements
We believe in keeping things simple and fair.
How to Request a Return
To begin a return, contact our support team at:
Please include your order number in the email. Providing a reason for return is optional.
Once your request is reviewed, our team will send you Return Authorization instructions along with:
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A prepaid return shipping label for standard parcel shipments, or
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Arrangements for freight pickup for large or palletized orders
Free Return Shipping
WPZON covers 100% of return shipping costs.
This includes:
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Small parcel shipments
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Palletized freight shipments
There are no hidden return shipping charges.
Freight Return Packaging Guidelines
For large freight or palletized returns:
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The item must be securely placed on a pallet
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The product must be properly shrink-wrapped
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The shipment must be ready for carrier pickup
Improper packaging may cause pickup delays or transit damage. Any damage caused by insufficient packaging may affect refund processing.
Refund Processing
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Refunds are issued within 3–5 business days after the returned item is received and inspected
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Refunds are sent back to the original payment method
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No restocking fees
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No handling charges
Warranty Coverage
All products purchased from WPZON include a 1-Year Parts & Labor Warranty.
After the 30-day return period has ended, any product issues will be handled by our warranty support department in accordance with the warranty terms.